Class-IX : Communication Skills Notes

 

Session-1

What is Communication?
Communication means sharing of information or ideas, this could take place either between two individuals or a group of individuals.
Importance of communication
If you have good communication skills, you can Inform, Influence, and Express your feelings effectively.

1. Inform: To convey a piece of particular information or a fact. For example – I got late because I was stuck in heavy traffic.
2. Influence: To influence someone to take a particular action that you want. For example – Influencing the audience to buy your products.
3. Express Feelings: Sharing how you feel about an event or a person. For example – Expressing your love towards your parents.

Elements of Communication
Communication is an exchange of information between two parties, one who conveys the information and the other who receives the information.

• Speaking and writing are examples of giving information.
• Reading and listening are examples of receiving information.
Elements of Communication Cycle
1. Sender
2. Idea/Message
3. Encoding
4. Communication Channel
5. Decoding
6. Receiver
7. Feedback
Perspectives in communication
Perspectives are ideas, views, or fixed ways of thinking. This affects our conversation a lot. For example, you have a fixed view about a person being rude towards you, so you communicate with that person in a particular way, even when that person is being friendly you assume that to be rude in an indirect way.
Factors affecting Perspectives in Communication
1. Language
2. Visual Perception
3. Past Experience
4. Prejudice
5. Feelings
6. Environment
7. Personal factors
8. Culture
Effective communication
Effective communication occurs when we follow the basic principles of communication – The 7 C’s of effective communication.
1. Clear
2. Concise
3. Concrete
4. Correct
5. Coherent
6. Complete
7. Courteous


Session-2

Verbal Communication: Sharing of Information by using words is called Verbal Communication.
Type of Verbal Communication

1. Oral or Spoken Communication: This form of verbal Communication type involves talking.
2. Written Communication: Written words or typed words are involved in this type of verbal communication.
Advantages of verbal communication
• Verbal Communication is very quick and easy.
• We get fast responses from other parties.
• We can change communication according to the other person’s reply.
Disadvantages of verbal communication
• Cultural difference between the two parties creates a communication barrier – Like the use of different languages, accent, etc.
• Verbal communication depends only on words, and sometimes the meaning of some words could be confusing and misunderstanding between the sender and receiver may take place.
Public speaking
Speaking in front of a large number of people is called public speaking. Many people become nervous when they speak in front of a large group.
To become fearless and confident in public speaking, you can follow the 3P method –
1. Prepare
2. Practice
3. Perform

Session 3: Non-Verbal Communication

The type of communication in which words are not used to send the information, rather we use signs, gestures, expressions etc to send our message to the other person. Importance of non-verbal communication
• In our daily conversation, most of the communication takes place through body language, voice controls and other non-verbal forms.
• Using the right body language while speaking makes our message more effective.
• Using the right body language while speaking makes us look more confident.
• If in case we can not use verbal communication we can share the message through our gestures.
Types of Non-verbal Communication
1. Facial Expression
2. Posture
3. Gestures or Body Language
4. Touch
5. Space
6. Eye Contact
7. Paralanguage
Paralanguage is the tone of our voice, speed and volume that makes a difference in the meaning of the communication.